Customers

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Content on customer-focused product development, marketing, sales, and customer service

16 07, 2014

Great Coffee is a Customer Experience (Stagecoach Coffee Roasters)

By | 2018-01-26T03:00:33+00:00 July 16th, 2014|, , |0 Comments

If you live in or ever travel to Cooperstown you know Stagecoach Coffee (they also have a second location in downtown Albany). Or at least you should. It is where you’ll find not only the best fresh roasted coffee in Cooperstown but good eats and so much more. Stagecoach is a family owned and operated [...]

9 05, 2014

10 Risks to Food Entrepreneurs, An Introduction

By | 2016-01-14T17:15:16+00:00 May 9th, 2014|, , , , , , , , , , |0 Comments

I’ve been working on a new training tool for Eat Drink Law.  In the fine tradition of business gurus like Guy Kawasaki and David Letterman, I decided to go with a top 10 list.  You may have noticed the beginning of the framework in the Learning Center.  Last week I gave the first presentation of [...]

9 05, 2014

10 Risks to Food Entrepreneurs, An Introduction

By | 2016-01-25T23:53:43+00:00 May 9th, 2014|, , , , , , , , , , |0 Comments

I’ve been working on a new training tool for Eat Drink Law.  In the fine tradition of business gurus like Guy Kawasaki and David Letterman, I decided to go with a top 10 list.  You may have noticed the beginning of the framework in the Learning Center.  Last week I gave the first presentation of [...]

18 04, 2014

VIDEO: 12 Things Every Business Should DO About IP, PART 3

By | 2018-01-26T03:00:35+00:00 April 18th, 2014|, , , |0 Comments

Intellectual Property is complicated, but every food entrepreneur can master it in 12 easy steps.  You have IP.  But you are not alone.  Every business and even individuals have Intellectual Property.  You need to understand the relationship between your IP and that of your customers, suppliers, and competitors, especially in the age of social media. [...]

18 04, 2014

VIDEO: 12 Things Every Business Should DO About IP, PART 3

By | 2018-01-26T03:00:35+00:00 April 18th, 2014|, , , |0 Comments

Intellectual Property is complicated, but every food entrepreneur can master it in 12 easy steps.  You have IP.  But you are not alone.  Every business and even individuals have Intellectual Property.  You need to understand the relationship between your IP and that of your customers, suppliers, and competitors, especially in the age of social media. [...]